On-Site Corporate Training
ON-SITE CORPORATE TRAINING
A dispatch-style training programme where our professional butler instructors travel to your workplace, anywhere in Japan. We teach the service fundamentals cultivated by professional butlers as practical business etiquette (academy-based training is also available; this programme does not confer a butler qualification). Certificates of participation are issued on request.
Enquire About On-Site TrainingCHALLENGES
Do Any of These Challenges Sound Familiar?
Common Challenges
Raising the standard of guest service is one of the most pressing operational challenges organisations face today. Our butler-method training addresses these challenges through a practice-first approach that creates lasting change.
We want to raise the quality of service for VIP and high-net-worth guests
We are opening or refurbishing and need to establish service standards quickly
Classroom-based etiquette training has not changed behaviour on the floor
We want managers to have a system for maintaining consistent quality across the team
INDUSTRY PROGRAMMES
Programmes Tailored to Your Sector
Tailored for Your Industry
The level of service guests expect varies by industry. We design each programme from eight sector-specific templates, optimised for your business model, guest profile, and specific challenges. We also work with luxury dining, bridal, members' clubs, and any other service-oriented sector that puts people first.
Hotels & Ryokan
From pre-opening training to establishing butler service standards
Luxury Residences
Consistent concierge and front-desk service quality
Private Banking & Finance
Build client trust through refined conduct and discretion
Department Stores & Luxury Retail
Preferred client care and the art of the visit
Luxury Sales
Designing the client experience for high-value transactions
Aesthetic Medicine & Private Clinics
Embedding premium service culture in a clinical environment
Automotive & Mobility
Elevating the brand experience and event hospitality
Chauffeur & Transfer Services
Perfecting door etiquette and in-vehicle attentiveness
Do not see your sector listed? Select "Other" in the industry dropdown on our enquiry form and tell us about your business.
TRAINING MODULES
Training Programme
Six Core Modules
A half-day session covers two modules; a full day covers four. Modules can be combined freely to match your sector and challenges.
Butler-Standard Bearing & Grooming
We assess and correct posture, gait, and movement one by one against the butler standard. A before-and-after photo review lets participants see their own progress and feel the difference for themselves.
Principles of VIP & High-Net-Worth Guest Service
Participants learn the non-negotiables of trust — forms of address, honorific language, appropriate proximity, and confidentiality — grounded in real-world examples. The aim is to eliminate the subtle friction that wealthy guests notice instinctively and replace it with a quiet, confident assurance.
Tea & Table Service — Practical
Participants practise serving tea and organising a table setting, ingraining precision into every movement. The session covers handling fine crockery, temperature management, elegant pouring, and timing the clearance — rehearsed repeatedly until it becomes second nature.
Handling Complaints & the Unexpected
Using your organisation's actual scenarios as the basis for role-play, participants practise the critical first response and the art of the alternative offer. The focus is on identifying what the guest truly needs and reaching a resolution swiftly, without becoming emotional.
Dignity in Telephone, Email & Chat Communication
We sharpen word choice and structure so that written and spoken communications carry the same polish as in-person service. Voice tone, pacing, and message composition — the elements that distinguish outstanding non-face-to-face communication — are taught systematically.
Team Hospitality Management
Designed for managers, this module establishes a cycle of standard-setting, observation, and feedback that sustains service quality across the team. The focus is on building a management method that maintains a consistent standard for every member of staff, eliminating dependence on individuals.
PRICING
Pricing Plans
Transparent Pricing
All prices are inclusive of consumption tax. Choose the plan that best fits your budget and objectives.
Optional Add-ons
On-site assessment + written report
Bespoke training text and operations manual
General Conditions
- Nationwide on-site delivery available; travel and accommodation charged at cost
- Recommended maximum 12 participants (larger groups accommodated in two parallel groups)
- Payment by invoice (bank transfer). Instalment payments and credit cards are not accepted.
- Cancellation policy: Rescheduling is free of charge up to 7 business days before the session. 50% of the fee applies from 6 business days prior to the day before; 100% on the day of the session.
FLOW
How On-Site Training Works
From Enquiry to On-Site Delivery
We guide you through five clear steps from initial enquiry to post-session report. For on-site training, our instructors travel to your premises on the day and tailor the programme to your venue.
Initial Enquiry
Contact us via the enquiry form, telephone, or email.
Needs Assessment
We discuss participant numbers, challenges, preferred timing, and your venue conditions by phone or online.
Programme Proposal & Quotation
Based on the assessment, we propose a programme tailored to your venue and provide a detailed quotation.
On-Site Delivery (Academy Option Available)
Our instructors travel to your premises and deliver hands-on training suited to your workplace. Academy-based training is also available on request.
Post-Session Report
We provide a written summary of the session and recommendations for further development.
CONTACT
Enquiry
Enquiry Form
Please complete the form below and submit your enquiry.
You are also welcome to reach us by telephone 03-6824-4086 or by email info@butler-association.jp.
Office hours: Monday – Friday 10:00–17:00 JST
FAQ
Frequently Asked Questions
Frequently Asked Questions
We recommend a maximum of 12 participants to maintain the quality of practical training. For larger groups we can propose running two parallel groups or holding multiple sessions — please get in touch to discuss.
Yes, we deliver training nationwide. Travel and accommodation costs for instructors are charged separately at cost.
Yes. Following a needs assessment, we design the programme by combining modules and incorporating examples from your own organisation to address your specific challenges.
Payment is accepted by invoice (bank transfer). Instalment payments and credit cards are not accepted.
For further questions, please use the enquiry form
GET STARTED
We Would Love to Hear From You
Tell us about your challenges and we will propose the most suitable training plan — at no charge.
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Last updated: 13 June 2026